Frequently Asked Questions
Everything you need to know about shopping with Bianca Spender.
What is your shipping policy within Australia and internationally?
We offer complimentary express shipping on all Australian orders over $500. For international customers, we ship via DHL Express with flat-rate fees calculated at checkout based on your location.
How can I return an item if it doesn't fit?
Full-priced items can be returned for a refund or exchange within 14 days of delivery, provided they are in original condition with tags attached. Sale items are eligible for store credit only unless marked as Final Sale.
Where are Bianca Spender garments produced?
We are proud to maintain a commitment to local manufacturing. The majority of our collections are designed and ethically made in Australia, supporting local artisans and reducing our carbon footprint.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Afterpay and PayPal for your convenience.
How do I determine my size in Bianca Spender designs?
Our garments typically follow standard Australian sizing. Detailed measurements and a comprehensive size guide are available on each product page to help you find the perfect fit for our signature draped and tailored silhouettes.
Can I modify or cancel my order after it has been placed?
As we strive to process and dispatch orders quickly, we are unable to guarantee changes or cancellations once an order is confirmed. Please contact our customer care team immediately if you need assistance.